How do I contact Customer Service?

Email us at or send a message by clicking here

Do I have to register to order something? 

Yes you must register an account in our customer data base to make an order. This way if there are any issues regarding your order or if you need to return an item, all of your details are already on file. PLUS! Creating an account with Voulavouz allows you to purchase items, manage your shopping cart, create your wish list, and receive our newsletter! The Voulavouz newsletter notifies you of all of our latest arrivals, upcoming promotions and other exclusive VIP offers. To ensure that you do not miss out on any new arrivals or special discounts.


Are your clothes true to size?

Most of our clothes are true to size however there are variations every now and then, depending on the supplier. We always try to specify if something runs a little small or large. If you are unsure please email us at


Is there a Voulavouz shop I can visit?

Voulavouz is exclusively based online only. 


Do you sell your stock wholesale?

Sorry, we do not sell our stock wholesale at the moment.


How long will it take for me to receive my order?

Please see Delivery information by clicking HERE


When I try to track my order there are no available details?

You will receive a tracking email as soon as we despatch your parcel. If you haven't received a tracking email, be sure to check your junk mailbox or email


Do you offer refunds?

Our store policy is that we do not refund unless in the case of faulty items, in this case we assess the item & replace or refund the product. If you think your order is eligible for a refund or replacement, please contact us straight away. You can find our complete Returns Policy by clicking HERE.


Can I place an item on lay-by or Hold?

Sorry, we do not do lay-bys. Orders need to be paid for in full at the time of checkout. 


Where are you located?

We are located in the United States.


I didn't receive an order or shipping confirmation. What should I do?

It’s possible the email has gone to your junk folder or maybe we have an incorrect email address for you. Please contact us straight away at with your Full Name you placed the order under. 


When will my order be shipped?

Please see Delivery Information HERE


Can I return a sale item?

There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only unless deemed defective. Please refer to our Returns Policy by clicking HERE